Shipping policy

Velarrio Shipping Policy

 

At Velarrio, we are committed to hand-packaging and shipping your order promptly and with great care. We know you’re excited to receive your products, so we've outlined our shipping process below.

 

Order Processing & Availability

 

Availability: All products listed on our website are confirmed in stock and available for immediate fulfillment. We do not currently offer pre-order or backorder options.

Standard Processing Time: Orders are typically processed within 1 to 2 business days after purchase, payment verification, and address validation.

Same-Day Shipping Cutoff: Standard orders placed and confirmed before 9:00 AM EST (Monday - Friday) will be shipped the same business day.

Business Days: We process and ship orders Monday through Friday. We do not process or ship orders on weekends or major US holidays.

Delay Notification: If there is any delay beyond the 2-business-day processing window, we will notify you immediately via the email address you provided at checkout.

 

Shipping Methods and Costs

 

Shipping costs and estimated delivery times are calculated based on your location and chosen service, and will be displayed at checkout.

Shipping Method Estimated Transit Time (After Processing) Carriers Used
Standard Shipping [e.g., 3-5 Business Days] USPS First Class/Priority, UPS Ground
Expedited Shipping [e.g., 2-3 Business Days] USPS Priority, UPS 2nd Day Air

Tracking Your Order

 

Tracking Number: Once your order ships, you will receive a Shipping Confirmation Email containing your tracking number.

Why isn't my tracking number recognized by UPS or USPS yet? Please allow 1-2 business days for the tracking information to update and appear in the carrier's system after you receive your confirmation email.

I haven't received my order. Who should I contact? If the expected delivery timeframe has passed and your tracking status is unclear or stalled, please contact our Velarrio customer service team immediately at [Your Customer Service Email].

 

Communication and Policy on Issues

 

How will I be notified if there is a problem with my order? All communication regarding your order, including any potential issues, delays, or tracking information, will be sent to the email address provided during checkout.

What is your policy on incorrect addresses? The customer is responsible for ensuring the correct shipping address is provided at checkout. Velarrio is not responsible for packages delivered to an incorrectly entered address. If a package is returned to us due to an invalid or undeliverable address, the customer will be responsible for the cost of re-shipping the package.

What if my package is lost or arrives damaged?

  • Damaged Item: If your product arrives damaged, you must contact us immediately (within 3 days of delivery) at [Your Customer Service Email]. Please send us photos of the damaged item and the original packaging. We will assess the claim and work with you to send a replacement.

  • Lost/Stolen Package: Velarrio is not responsible for packages that are lost or stolen after the carrier marks them as "Delivered." If this occurs, please first contact your local post office and/or the carrier to file a claim.

Need to reach us? Email: [Your Customer Service Email]